Privacy Policy

Last updated: 25 June 2026

This Privacy Policy explains how MOUNAGELULE (“MOUNAGELULE”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, create an account, or interact with our services.

Our website is: mounagelule.com
Contact email: info@mounagelule.com

By using our website, you agree to the practices described in this Privacy Policy.

1. Who we are

Nuvendo is an online retail store offering products to customers in the United Kingdom and, where available, other supported locations.

For the purposes of UK data protection law, Nuvendo is responsible for the personal information we collect and use in connection with our website and services.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

info@mounagelule.com

2. Personal information we collect

We may collect the following types of personal information:

Information you provide directly

When you place an order, contact us, subscribe to our emails, create an account, or use our website, we may collect:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment-related information

• Customer support messages

• Returns or refund information

• Marketing preferences

• Any information you choose to send us through our contact forms or emails

Payment information

Payments are processed securely by third-party payment providers, such as Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment methods.

We do not store your full card details on our systems.

Automatically collected information

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on the website

• Referral source

• Shopping activity

• Cookie and tracking information

• Approximate location based on your device or IP address

This helps us operate our website, improve the customer experience, detect fraud, measure performance and improve our advertising.

3. How we use your personal information

We use your personal information to:

• Process and deliver your orders

• Send order confirmations and shipping updates

• Provide customer support

• Handle returns, refunds and complaints

• Manage your customer account

• Improve our website and services

• Prevent fraud and protect our business

• Comply with legal, tax and accounting obligations

• Send marketing emails if you have agreed to receive them

• Show relevant advertising and measure ad performance

• Analyse how customers use our website

4. Legal basis for using your information

We use your personal information only where we have a valid legal basis to do so.

Depending on the situation, we may rely on:

Contract

We use your information to fulfil your order, deliver products, process payments, manage returns and provide customer support.

Legal obligation

We may use or keep certain information where required by law, including tax, accounting, consumer protection and fraud prevention obligations.

Legitimate interests

We may use your information where it is necessary for our business interests, such as improving our website, preventing fraud, managing customer service, analysing performance and protecting our store.

Consent

We rely on your consent for certain activities, such as email marketing and non-essential cookies or tracking technologies where required.

You can withdraw your consent at any time.

5. Marketing communications

If you subscribe to our marketing emails or agree to receive offers from us, we may send you promotional emails about our products, offers and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

info@mounagelule.com

We do not sell your personal information to third parties.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to operate properly, improve your experience, analyse traffic and support advertising.

Cookies may be used to:

• Keep items in your cart

• Remember your preferences

• Keep the website secure

• Analyse website performance

• Understand how visitors use our website

• Personalise advertising

• Measure advertising results

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on applicable law.

You can manage or disable cookies through your browser settings or through any cookie preferences tool available on our website.

Please note that disabling certain cookies may affect the functionality of the website.

7. Advertising and analytics

We may use advertising and analytics tools provided by third parties, such as Meta, Google, TikTok, Shopify or similar platforms.

These tools may collect information about your activity on our website to help us:

• Measure website traffic

• Understand customer behaviour

• Improve our advertising

• Show relevant ads

• Measure conversions and campaign performance

These third parties may process your data according to their own privacy policies.

8. Who we share your information with

We may share your personal information with trusted service providers who help us operate our store and provide our services.

These may include:

• Shopify and e-commerce platform providers

• Payment processors

• Shipping and fulfilment partners

• Customer support tools

• Email marketing providers

• Analytics providers

• Advertising platforms

• Fraud prevention tools

• Professional advisers

• Legal or regulatory authorities where required

We only share information that is necessary for these purposes.

9. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place, where required by applicable data protection laws.

10. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping order, payment and customer service records for as long as needed to:

• Complete your order

• Provide customer support

• Handle returns or disputes

• Comply with tax and accounting obligations

• Prevent fraud

• Meet legal requirements

When your information is no longer needed, we will delete it, anonymise it, or securely store it where required by law.

11. Your data protection rights

Depending on where you are located and applicable law, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your information

• Restrict how we use your information

• Object to certain uses of your information

• Request a copy of your information

• Withdraw consent where we rely on consent

• Complain to a data protection authority

To exercise any of these rights, contact us at:

info@mounagelule.com

We may need to verify your identity before responding to your request.

12. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate technical and organisational measures.

13. Children’s privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at:

info@mounagelule.com

14. Third-party links

Our website may contain links to third-party websites, apps or services.

We are not responsible for the privacy practices, content or security of those third-party websites. We encourage you to read their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

info@mounagelule.com