Shipping Policy

Last updated: 25 June 2026

Thank you for shopping with MOUNAGELULE.

This Shipping Policy explains how we process, ship and deliver orders placed on our website.

Website: mounagelule.com
Contact email: info@mounagelule.com

1. Delivery area

We currently offer delivery to the United Kingdom.

If delivery to your location is not available at checkout, we may not be able to ship your order to that address.

2. Shipping method

We offer:

Free Standard UK Shipping
Estimated delivery time: 5 to 8 working days

Delivery times are estimates and may vary depending on order volume, courier delays, public holidays, address accuracy and other factors outside our control.

3. Order processing

Orders are usually processed as quickly as possible after payment has been confirmed.

Once your order has been processed and dispatched, you may receive a confirmation email with your order details and, where available, tracking information.

Please make sure your shipping address is complete and accurate before placing your order.

4. Tracking information

If tracking is available for your order, the tracking details will be sent to the email address used at checkout.

Please allow some time for tracking information to update after dispatch.

If you have not received tracking information or need help with your order, please contact us at:

info@mounagelule.com

5. Delivery delays

Although we do our best to deliver orders within the estimated timeframe, delays may occasionally happen.

Delays may be caused by:

• Courier delays

• Public holidays

• High order volume

• Weather conditions

• Customs or logistics delays

• Incorrect or incomplete delivery details

• Events outside our reasonable control

If your order is delayed, please contact us and we will do our best to help.

6. Incorrect or incomplete addresses

Customers are responsible for providing the correct delivery address at checkout.

If an address is incorrect, incomplete or missing important information, your order may be delayed, returned or undeliverable.

If you notice an error in your address after placing an order, please contact us as soon as possible at:

info@mounagelule.com

We can only update the delivery address if the order has not yet been processed or dispatched.

7. Lost or missing parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

info@mounagelule.com

Please include:

• Your full name

• Your order number

• Your delivery address

• Any tracking information available

We will review the situation and help you find a suitable solution.

8. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible at:

info@mounagelule.com

Please include your order number and clear photos of the damaged parcel and item.

We will review the issue and provide the next steps.

9. Refused or undeliverable orders

If a parcel is refused, unclaimed or returned due to an incorrect or incomplete address, we may deduct any return shipping costs or additional handling fees from the refund, where permitted by law.

Please ensure your delivery details are accurate before completing your order.

10. Contact us

If you have any questions about shipping or delivery, please contact us at:

info@mounagelule.com